Your Privacy Is Our
Top Priority
Our complete policy on the collection, use, and protection of your personal information on the cv91 platform is described in detail here.
Core Principles of Data Protection
cv91 believes that every user's personal information is invaluable. We protect your privacy by following these six core principles.
SSL Encryption
All your data transmissions are encrypted using SSL technology, preventing unauthorized access by third parties.
Secure Storage
Personal and financial information is stored on secured servers and regular security audits are conducted.
Limited Use
Your information is used solely for providing services and fulfilling legal obligations. Sale or misuse is strictly prohibited.
Transparency
We are always clear and honest about what information is being collected and how it is being used.
User Rights
You may at any time request to view, correct, or delete the information we hold about you.
Policy Updates
If any changes are made to the privacy policy, we will notify registered users in advance.
What Information Is Collected
The following types of information may be collected during account registration and use of services on cv91:
Personal Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for identity verification)
- Current address
Financial Information
- Deposit and withdrawal transaction history
- bKash, Nagad, Rocket, or Upay account numbers (for transaction verification only)
- Partial bank account details (where applicable)
- Bonus and reward information
Technical Information
- IP address and device identifier information
- Browser type and version
- Operating system
- Site access time and session information
- Cookies and web beacons (cookies)
Gaming Behavior Information
- Play history and patterns
- Preferred game categories
- Betting statistics (for responsible gaming monitoring)
- Account login time and frequency
Purpose of Data Use
cv91 uses your information only for the following legitimate purposes. Your information is not sold or transferred to third parties for any commercial purpose.
| Purpose of Use | Description |
|---|---|
| Account Management | For registration verification, login security, and overall account management. |
| Identity Verification (KYC) | Identity confirmation in accordance with legal obligations to prevent fraud and money laundering. |
| Financial Transactions | To properly process deposits, withdrawals, and bonus distributions. |
| Customer Support | Using relevant information to provide prompt assistance in resolving issues and communications. |
| Responsible Gaming | Identifying excessive play patterns and applying necessary warnings or limits. |
| Service Improvement | Analyzing user experience to improve the quality of the platform. |
| Legal Compliance | Retaining information necessary to comply with applicable laws and regulations. |
| Security Monitoring | To prevent account hacking, fraud, and other cyber threats. |
Cookie Policy
Cookies are used on the cv91 website to improve user experience and ensure site functionality. Cookies are small information files stored in your browser.
Essential Cookies
Necessary for the core functionality of the site. Maintains login sessions and security. These cannot be disabled.
Functional Cookies
Used to remember your preferences (language, theme) and ensure a seamless experience on future visits.
Analytics Cookies
Monitors site usage patterns to help improve overall services. Not personally identifiable.
Cookie Control
You can disable non-essential cookies at any time by going to your browser settings.
Information Sharing with Third Parties
cv91 does not sell your personal information. However, information may be shared in specific circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and game suppliers may receive necessary information within the scope of service delivery.
These partners are contractually bound to follow the same standard of privacy policy as cv91.
Legal Authorities
It is legally required to provide information to relevant authorities under court orders, lawful requests from investigative agencies, or anti-money laundering (AML) regulations.
Such disclosure will occur only when legally required.
Important: cv91 never sells or shares your information with advertising companies, data brokers, or unrelated third parties.
Your Rights
As a cv91 user, you have the following rights over your personal information. Contact our support team to exercise these rights.
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of incomplete or inaccurate information.
Right to Erasure
You may request deletion of your information in certain circumstances.
Right to Object to Processing
You may object to the use of your information for specific purposes.
Right to Data Portability
You may request to receive your information in a structured format.
Right to Restrict Processing
You may request a temporary suspension of data processing in certain circumstances.
Data Protection Methods
The cv91 platform applies industry-standard best security practices. Our technical and administrative security measures are as follows:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is secured with high-grade encryption technology.
- Secure Data Centers: Data is stored in physically secured data centers where access by unauthorized individuals is prohibited.
- Access Control: Only authorized personnel are granted access to specific data on a need-to-know basis.
- Regular Security Audits: Regular internal and external security tests are conducted to identify system vulnerabilities.
- Two-Factor Authentication: Two-factor authentication (2FA) is available to protect your account.
- Suspicious Activity Monitoring: Automated systems are in place to detect unusual login attempts or transactions.
- Staff Training: All staff regularly receive training on privacy and data protection.
Data Retention Period
cv91 does not retain your information beyond what is necessary. Retention periods for different types of information are set as follows:
| Type of Information | Basis for Retention |
|---|---|
| Account Registration Information | For the duration the account is active and for a period determined by legal obligations after closure. |
| Financial Transaction Records | As required by financial regulations and anti-money laundering laws. |
| Identity Verification Documents (KYC) | For as long as necessary to meet legal obligations, even after account closure. |
| Customer Support Conversations | For a reasonable period for quality control and dispute resolution. |
| Technical Log Files | Automatically deleted once security monitoring needs are met. |
| Marketing Communication Preferences | Until consent is withdrawn or the account is closed. |
Protection of Minors' Data
cv91 is a platform for users aged 21 and above only. We do not knowingly collect, store, or process information from anyone under the age of 21.
Age verification is mandatory during the registration process. If a user is found to be a minor, the account is immediately closed and all related data is securely deleted.
If a parent or guardian believes their child has created an account on this platform, please contact us immediately at [email protected].
Changes to the Privacy Policy
cv91 may review and update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notification will be displayed when you log in to the platform.
- The updated policy will be published on this page.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend checking this page regularly.
Contact Us About Privacy
For any questions, concerns, or to exercise your rights regarding this privacy policy, please get in touch with us. The cv91 support team is available 24/7 to assist you.
Contact Us
Email (Privacy-related)
Live Chat Support
Available 24/7 — in Bengali and English
Response Commitment
We aim to respond within a reasonable time after receiving a data rights request. For complex requests, we will keep you informed.
Start Today for a Safe Gaming Experience
Your data is secure at cv91. With SSL encryption and fair play guaranteed, we serve as a trusted platform in Bangladesh.
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